Got Questions?

This page contains answers to some of the most frequently asked questions. Need to ask us something that's not on the list? Don't be shy! Just visit our Contact page and give us a shout!

What is an Escape Room?

An Escape Room is an interactive, live action puzzle. Participants are locked in a room, and using only their problems solving skills, have 60 minutes to figure out all the clues and find the key to get out!

Wait, did you say I'm locked in?

Yes, otherwise there would be no need to escape... but don't worry! Each room is monitored and there is always a means of exit in case of an emergency.

What makes you different from other Escape Rooms?

Our puzzle rooms are richly detailed, highly stylized, and include sound and lighting effects that will immerse you into your chosen scenario. You want more? You got it! We also offer optional objectives for each room that allow you to really stretch the old grey matter! Don't just escape another room, become immersed in a true experience!

What happens if we get stumped?

We will let you squirm for a little while... but fortunately for you we do have a hinting system in place. Staff members will be monitoring your progress throughout the experience and will help you if you get really stuck.. but by no means will we guide to victory.

What do we get if we win?

Self respect and bragging rights.

Is it scary?

Not at all! Our experience are design to be challenging and fun!

Can children participate?

Absolutely, but we do have some restrictions outlined below. Some of the puzzles may be difficult for children, but can still be enjoyed by all!

Anyone age 14 to 17 can participate. However, a waiver must be signed by a parent or guardian (21 years or older) beforehand.

Tickets may be purchased for children ages 6 – 13, but there must be one participating paying adult guardian per 1-2 children. Children 5 and under should not attend.

What happens if we don't escape?

In this order: 1) Everyone will groan. 2) Teammates will point and assign blame. 3) We will let you out and answer questions. 4) Everyone will realize how close they were to escaping and groan again. 5) You'll understand why people love Can U Xcape... win or lose!

Is your building handicap accessible?

Yes our building is ADA accessible with a handicapped ramp in the front. Hallways are standard 36” width, and doorways are 32”. The rooms may have obstructions inside that could make it more complicated for those with limited mobility to complete. Rooms do play background music, and sounds for hints. There is no hearing assistance system during your experience, therefore at least one member is advised to participate without hearing impairment. You are more than welcome to setup an appointment to check out the rooms beforehand to see if they meet your needs!

Do I need a reservation to enjoy the Can U experience?

Yes, a reservation is required. You can book online easily! Just visit our Book Now page.

What happen if we are late?

We ask the you arrive 10 - 15 minutes prior to your scheduled booking to allow time go over the rules and sign waivers. We can not postpone your game, as this will interfere with later bookings. If someone in your party arrives late they may join you, although its a sure fire bet that they will be blamed for any loss by teammates.

Are electronic devices allowed inside?

We won't rob you of your cell phones. However, we do ask that there be no photography or video while inside the escape rooms. You don't want to give your friends who haven't played yet any advantage do you?!

Can schools participate?

Please contact us for information pertaining to school field trips and other class room functions.